SAPA LABUKTI : Information Access System for Visiting and Integration Services at Bukittinggi Prison

Abstract

Public access to clear correctional service information is essential because visitation and integration services involve procedures, schedules, security rules, and administrative requirements that must be understood before people arrive at a correctional institution. This community service article describes the development and implementation of SAPA LABUKTI, a digital information access system for visitation and integration services at Class IIA Bukittinggi Correctional Institution. The activity was conducted from 19 June to 9 August 2026 using a descriptive-evaluative community service approach. The stages included observation of service problems, identification of information needs, preparation and validation of content with service officers, development of a responsive website, integration of a Quick Response Code, functional testing, staff socialization, and handover of the administrator account. The resulting website provides visitation schedules and procedures, visitor rules, security provisions, conditional release and conditional leave information, frequently asked questions, contact information, and a direct link to the institution's information service. Functional testing reported that the menus, access, device compatibility, and displayed information operated as intended. Qualitatively, the program expanded self-service access to information, reduced the need to repeat general explanations, supported information transparency, and enabled officers to independently update the website after handover. The program demonstrates a practical and sustainable model for strengthening digital public information services in correctional settings.