The Relationship Between Work-Life Balance and Job Satisfaction Among Generation Z in the Start-Up Sector

Authors

  • Leni Gustina Universitas Putra Indonesia "YPTK" Padang
  • Mahamudul Hasan Patuakhali Science and Technology University
  • Kabiru Jinjiri Ringim Ahmadu Bello University

DOI:

https://doi.org/10.61536/ambidextrous.v2i02.178

Keywords:

Work-Life Balance, Organizational Support, Employee Engagement, Job Satisfaction, Retention Intention

Abstract

This study examines the relationships between work-life balance, organizational support, job satisfaction, and retention intention, with employee engagement as a mediating variable, focusing on professional players in the ARTEX E-SPORT team in Padang. Utilizing a quantitative research design with a saturated sampling technique involving 35 respondents, data were analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM) with SmartPLS. The results reveal that work-life balance has a strong positive effect on job satisfaction and retention intention, while organizational support significantly influences both outcomes and enhances employee engagement. Furthermore, employee engagement mediates the relationships between work-life balance, organizational support, and the dependent variables, highlighting its critical role in linking supportive workplace practices to employee outcomes. These findings emphasize the importance of fostering a balanced and supportive work environment to enhance engagement, satisfaction, and retention, particularly for Generation Z employees in high-demand sectors like esports. This study contributes to existing literature by exploring these dynamics in the esports industry and provides actionable insights for organizations to implement effective workforce management strategies. Future research is encouraged to include additional mediating or moderating variables and explore these relationships across diverse organizational contexts.

Downloads

Download data is not yet available.

References

Aguenza, B. B., & Som, A. P. M. (2018). Motivational factors of employee retention and engagement in organizations. International Journal of Advances in Management and Economics, 2(6), 88–95.

Albrecht, S. L., Bakker, A. B., Gruman, J. A., Macey, W. H., & Saks, A. M. (2015). Employee engagement, human resource management practices and competitive advantage. Journal of Organizational Effectiveness, 2(1), 7–35. https://doi.org/10.1108/JOEPP-08-2014-0042

Allen, D. G., Shanock, L. R., & Otondo, R. F. (2020). Perceived organizational support and retention: The mediating role of employee engagement. Journal of Management, 38(6), 1645–1667. https://doi.org/10.1177/0149206311418835

Anitha, J. (2014). Determinants of employee engagement and their impact on employee performance. International Journal of Productivity and Performance Management, 63(3), 308–323. https://doi.org/10.1108/IJPPM-01-2013-0008

Bailey, C., Madden, A., Alfes, K., & Fletcher, L. (2017). The meaning, antecedents and outcomes of employee engagement: A narrative synthesis. International Journal of Management Reviews, 19(1), 31–53. https://doi.org/10.1111/ijmr.12077

Bakker, A. B., & Albrecht, S. L. (2018). Work engagement: Current trends. Career Development International, 23(1), 4–11. https://doi.org/10.1108/CDI-11-2017-0207

Blomme, R. J., Sok, J., & Tromp, D. M. (2022). The impact of work-life balance policies on job satisfaction and turnover intentions in the hospitality industry. International Journal of Hospitality Management, 106, 103-144. https://doi.org/10.1016/j.ijhm.2022.103144

Chen, S., Wei, J., & Sun, S. (2021). Retention strategies for Generation Z employees: A systematic review. Journal of Business Research, 134, 64-75. https://doi.org/10.1016/j.jbusres.2021.04.023

Creswell, J. W., & Creswell, J. D. (2018). Research design: Qualitative, quantitative, and mixed methods approaches (5th ed.). SAGE Publications.

Cross, R., Rebele, R., & Grant, A. (2019). Collaborative overload. Harvard Business Review, 97(1), 74–79.

Eisenberger, R., & Stinglhamber, F. (2011). Perceived organizational support: Fostering enthusiastic and productive employees. American Psychological Association.

Eisenberger, R., Malone, G. P., & Presson, W. D. (2019). Optimizing perceived organizational support to enhance employee engagement. Society for Human Resource Management and Society for Industrial and Organizational Psychology. https://doi.org/10.1037/e505392019-001

Etikan, I., Musa, S. A., & Alkassim, R. S. (2016). Comparison of convenience sampling and purposive sampling. American Journal of Theoretical and Applied Statistics, 5(1), 1–4. https://doi.org/10.11648/j.ajtas.20160501.11

Goleman, D., Boyatzis, R., & McKee, A. (2022). Emotional intelligence and job satisfaction: Building blocks for effective leadership. Journal of Organizational Behavior, 43(4), 599–613. https://doi.org/10.1002/job.2543

Greenhaus, J. H., Ziegert, J. C., & Allen, T. D. (2019). When family-supportive supervision matters: Relations between multiple sources of support and work-family balance. Journal of Vocational Behavior, 74(1), 113–123. https://doi.org/10.1016/j.jvb.2008.10.005

Haar, J. M., Russo, M., Suñe, A., & Ollier-Malaterre, A. (2014). Outcomes of work–life balance on job satisfaction, life satisfaction and mental health: A study across seven cultures. Journal of Vocational Behavior, 85(3), 361–373. https://doi.org/10.1016/j.jvb.2014.08.010

Hair, J. F., Hult, G. T. M., Ringle, C., & Sarstedt, M. (2019). A primer on partial least squares structural equation modeling (PLS-SEM) (2nd ed.). SAGE Publications.

Hobson, C. J., Delunas, L., & Kesic, D. (2020). Work-life balance, job satisfaction, and retention among Generation Z. Human Resource Management Review, 30(2), 100-117. https://doi.org/10.1016/j.hrmr.2020.100117

Hom, P. W., Lee, T. W., Shaw, J. D., & Hausknecht, J. P. (2019). One hundred years of employee turnover theory and research. Journal of Applied Psychology, 102(3), 530–545. https://doi.org/10.1037/apl0000401

Judge, T. A., Weiss, H. M., Kammeyer-Mueller, J. D., & Hulin, C. L. (2017). Job attitudes, employee emotions, and job satisfaction. Journal of Applied Psychology, 102(5), 1–20. https://doi.org/10.1037/apl0000253

Kahn, W. A., Wolfe, M., Quinn, R. P., Snoek, J. D., & Rosenthal, R. A. (2020). Organizational dynamics and employee engagement: A systematic review. Management Journal, 33(2), 227-240. https://doi.org/10.1016/j.jvb.2020.103443

Kim, S., & Gong, Y. (2017). Work-family conflict and job satisfaction: The moderating role of perceived organizational support. Human Resource Management, 56(4), 555–568. https://doi.org/10.1002/hrm.21771

Kossek, E. E., Baltes, B. B., & Matthews, R. A. (2018). How work–family research can finally have an impact in organizations. Industrial and Organizational Psychology, 11(4), 334–345. https://doi.org/10.1017/iop.2018.54

Kurtessis, J. N., Eisenberger, R., Ford, M. T., Buffardi, L. C., Stewart, K. A., & Adis, C. S. (2017). Perceived organizational support: A meta-analytic evaluation of organizational support theory. Journal of Management, 43(6), 1854–1884. https://doi.org/10.1177/0149206315575552

Locke, E. A., & Latham, G. P. (2019). Building a practically useful theory of goal setting and task motivation. American Psychologist, 57(9), 705–717. https://doi.org/10.1037/0021-9010.57.9.705

Michel, J. S., Kotrba, L. M., Mitchelson, J. K., Clark, M. A., & Baltes, B. B. (2021). Antecedents of work–family conflict: A meta‐analytic review. Journal of Organizational Behavior, 32(5), 689–725. https://doi.org/10.1002/job.695

Mitchell, T. R., Holtom, B. C., Lee, T. W., & Erez, M. (2018). Why people stay: Using job embeddedness to predict voluntary turnover. Academy of Management Journal, 44(6), 1102–1121. https://doi.org/10.5465/3069391

Ng, E. S., Schweitzer, L., & Lyons, S. T. (2022). New generation, great expectations: A field study of the millennial generation. Journal of Business and Psychology, 25(2), 281–292. https://doi.org/10.1007/s10869-010-9171-7

Rhoades, L., & Eisenberger, R. (2020). Perceived organizational support: A review of the literature. Journal of Applied Psychology, 87(4), 698–714. https://doi.org/10.1037/0021-9010.87.4.698

Saks, A. M., & Gruman, J. A. (2018). Socialization resources theory and newcomers’ work engagement. Academy of Management Review, 37(3), 1–16. https://doi.org/10.5465/amr.2010.0189

Sarstedt, M., Ringle, C. M., & Hair, J. F. (2021). Partial least squares structural equation modeling (PLS-SEM). European Business Review, 33(2), 199–213. https://doi.org/10.1108/EBR-10-2020-0253

Seo, Y. (2020). The rise of esports: A new audience for the performance of play. Journal of Marketing Management, 36(1–2), 1–9. https://doi.org/10.1080/0267257X.2020.1718743

Smith, R., & Turner, C. (2021). Work-life balance and the impact on Generation Z retention. Business Horizons, 64(1), 77–85. https://doi.org/10.1016/j.bushor.2020.09.004

Twenge, J. M. (2020). Generation Me—Revised and updated: Why today’s young Americans are more confident, assertive, entitled—and more miserable than ever before. Simon & Schuster.

Downloads

Published

2025-02-18

How to Cite

Gustina, L., Hasan , M., & Jinjiri Ringim , K. (2025). The Relationship Between Work-Life Balance and Job Satisfaction Among Generation Z in the Start-Up Sector. Ambidextrous Journal of Innovation Efficiency and Technology in Organization, 2(02), 77–87. https://doi.org/10.61536/ambidextrous.v2i02.178

Similar Articles

1 2 > >> 

You may also start an advanced similarity search for this article.